Patient Navigator Services

Helping You Navigate Your Healthcare Journey

Patient navigators are here to help our patients, their families and caregivers maneuver their healthcare journey and overcome medical care hurdles. Whether you just have a question or you’re looking for a second opinion, turn to our navigator for help. You don’t have to do it alone.

A patient navigator’s primary role is to nurture patient empowerment and provide information that enhances your ability to make appropriate health care choices with an enhanced assurance about risks, benefits and responsibilities. Throughout the process, the Patient Navigator will provide individualized assistance as well as education and resources to facilitate informed decisions.

The patient navigator is a key player on your team, providing knowledgeable support, compassion and encouragement through every step of your journey.

Benefits of a Patient Navigator:

  • Guide you through the healthcare system
  • Provide information and education
  • Coordinate tests and services
  • Facilitate communication with your medical team
  • Help you track and get to appointments
  • Direct you to local resources and support
  • Answer questions about classes, seminars and support groups
  • Ensure that your questions and concerns on clinical issues are resolved
  • Advocate for you during every phase of treatment

Mary MartinezMeet Mary G. Martinez, RN, Joint Coordinator

Orthopedic Patient Navigator

“The most rewarding part of my job is seeing patients re-gain their freedom to walk and do things they weren’t able to before.”  - Mary Martinez

As Joint Coordinator at Valley Baptist Hospital in Harlingen, nurse Mary Martinez works with orthopedic patients and their families from admission, in pre- and post-op care during their stay, and through their discharge from the hospital. This includes coordination with patients, doctors, the clinical staff and all disciplines to discuss the treatment plan and help ensure good communication and outcomes for each patient. Mary’s years of experience as an orthopedic and surgical nurse have provided outstanding preparation for this role, which she has been in since 2013.

One patient story that stands out in particular for Mary involved a husband who was having joint replacement surgery. He was the primary caregiver for his wife, though. After his procedure, he worked very hard at our rehabilitation center so he could get back to his wife. The team at Valley Baptist got to know him and his family during his care. The whole family came to visit several times afterward to show their appreciation for taking care of him.

Find an Orthopedic Specialist

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