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Valley

Quality

Office of Quality Monitoring

Please see the below avenues that can be used to file a complaint:

The Joint Commission (TJC)
by Fax (630-792-5636) or by mail to the following address:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard

Oakbrook Terrace, Illinois 60181

Department of State Health Services - Texas
General Inquiries:  512-776-7111 or 1-888-963-7111
Online at http://www.dshs.texas.gov/contact-us 
By mail to the following address:
Texas Department of State Health Services
P.O. Box 149347
Austin, TX 78714-9347

To contact the Hospital Administration Team regarding a concern, please visit the location page https://www.valleybaptist.net/locations to be connected to the hospital main line -  ask to be transferred to the Administration Department.

Valley Baptist Medical Center - Harlingen

  • The Joint Commission Accredited
  • DNV Comprehensive Stroke Certification
  • American Heart Association Get with Guidelines
    • Stroke Gold Plus Award
    • Target Stroke Honor Roll Elite Plus
    • Advance Therapy Award
    • Target Type 2 Diabetes Honor Roll
  • The Joint Commission Disease Specific Certification for Advanced Primary Stroke Center
  • DSHS Level 3 Neonatal
  • CARF Rehab certification for Inpatient Rehabilitation Centers, Stroke Specialty
  • TDSHS Level 2 Trauma Designation
  • DSHS Level 3 Neonatal Designation
  • DSHS Maternal Designation- Level 2
  • Lab-College of American Pathologists (CAP) certification

Valley Baptist Medical Center - Brownsville

  • Joint Commission Hospital Accreditation
  • Certified as an Advanced Primary Stroke Center by The Joint Commission
  • American Heart Association Get with Guidelines
    • Stroke Gold Plus Award
    • Target Type 2 Diabetes Honor Roll
  • TDSHS Level III Trauma Designation
  • DSHS Level II Neonatal Designation
  • DSHS Level II Maternal Designation
  • Lab-College of American Pathologists (CAP) certification
  • Mammography accredited by The American College Radiology (ACR)
  • Metabolic and Bariatric Surgery Accreditation from The American College of Surgeons and The American Society for Metabolic and Bariatric Surgery Comprehensive Center
  • Chest Pain Center v6 Accreditation with Primary PCI by The American College of Cardiology Accreditation Services