Billing & Insurance Questions

Medical Insurance Information and More

Insurance coverage and billing policies can sometimes be confusing. Our Valley Baptist Billing Department is here to help explain our processes and answer any questions you might have about your bill.

Below are commonly asked questions about billing and insurance. If you have other questions, feel free to call us at (855) 589-9912. We’re here to help.

Frequently Asked Billing & Insurance Questions

What can I expect if I have insurance coverage?

We’ll need a copy of your identification card. You’ll be asked to assign benefits from the insurance company directly to the hospital by signing the Conditions of Services form. If you are having an outpatient procedure or being admitted as an outpatient or inpatient for non-emergent services, you’ll be required to satisfy deductible or co-payment requirements prior to receiving services.

Can I pay for hospital fees at a later time?

Itemized costs that aren’t covered by your insurance company (deductibles, copayments, etc.) should be paid before leaving the hospital. Valley Baptist accepts cash, personal checks and credit cards. Financial counselors are also available to assist you with any billing question you may have.

Can I pay online?

Valley Baptist wants to make it simple and convenient for you to pay your bill. With our easy online bill pay, you can make payments anywhere you have access to a computer or smartphone.

Pay Now

What if I don’t have insurance?

If you don’t have insurance, you can speak with a financial counselor to look into financial arrangements. Valley Baptist Health System offers a financial assistance program designed to allow care for more members of our community. This representative will discuss financial arrangements with you. Learn more about our Financial Assistance Program.

Who do I call if I have more questions about my bill?

If you have any questions about your bill after being discharged, call us at (855) 589-9912, and we’ll help walk you through the remaining balance of your bill after your insurance company has processed the claim.