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Privacy Policy

Personal health information

StayWell Solutions Online does not require registration and does not collect personal health information.

We automatically track and collect the following information when you visit StayWell Solution Online:

  • IP address

  • Customer originating domain name

  • Type of computer

  • Type of web browser 

Use of cookies

We use passive tracking mechanisms called cookies to track the use of different features and areas of StayWell Solutions Online. These cookies are stored on a user's computer hard drive.

A cookie is also used to identify you after logging in. The cookie that identifies you to our site is not permanently stored on your computer's hard drive. It is cleared when you exit your web browser.

Deleting cookies stored on your computer may affect the functionality of interactive tools like calculators and quizzes. Please review Krames StayWell Editorial policy for additional information.

Data gathered by licensees

StayWell Solutions Online is only available through licensees. When the licensee gathers more demographic data than required by SSO that collection will be covered in the licensee's privacy statement.

Licensees may install their own cookies on your computer. See the licensee's privacy statement for details.

Calculators, quizzes, and risk assessments

Except for the Health Mirror Health Risk Assessment, the calculators, quizzes and risk assessments available on StayWell Solutions Online do not collect any personally identifiable information, nor do they track who is using the tool.

Aggregate reporting

Licensees are able to review on-demand reports on site traffic. These reports focus on total visitor sessions, most frequently viewed pages and referring sites. No personally identifiable information is collected for these reports.

Registering complaints and deleting accounts

It is our policy not to threaten, intimidate or retaliate against persons alleging violation of the HIPAA Privacy rules.

If you wish to register a formal complaint about an alleged violation of the HIPAA Privacy rules, that correspondence should be addressed to:

David Bennett
Executive Vice President & Chief Technology Officer
405 South Main Street
Suite 500
Salt Lake City, UT 84111

Formal complaints about the functionality of StayWell Solutions Online should be addressed to: 

David Bennett
Executive Vice President & Chief Technology Officer
405 South Main Street
Suite 500
Salt Lake City, UT 84111 

Links to other sites

Some StayWell Solutions Online content contains links to other Web sites. While we carefully select which links to include, we cannot control nor guarantee the ongoing quality of the information. These sites may have different privacy and commerce policies, which visitors should review before providing any information. Please review KSW's Terms and Conditions policy.

Changes to the Privacy Policy

StayWell Solutions Online reserves the right to change the security policy from time to time. The date of the last modification to the policy appears at the bottom of this document.

Questions about our policies

Visitors may email questions about our policies to


Krames StayWell
405 South Main Street
Suite 500
Salt Lake City, UT 84111

Approved by the Quality Oversight Committee, September 2012

Revised: August 2012