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Brownsville/Harlingen, March 25, 2008 --
The quality service and clinical excellence provided by Valley
Baptist Medical Center-Brownsville and Valley Baptist Medical
Center-Harlingen employees and physicians have again qualified
Valley Baptist for national recognition. Due to the efforts of
the teams in these areas, Valley Baptist-Brownsville has
received awards for emergency and inpatient care, while Valley
Baptist-Harlingen has received national recognition for
outpatient radiology care as well as emergency care.
VBMC-Brownsville’s Emergency Dept. team received a 5-Star
Customer Service Award from Professional Research Consultants (PRC),
a national healthcare research firm based in Omaha, Nebraska.
The 5-Star award is given annually to healthcare facilities that
score in the top 10 percent in the nation. The award is figured
on the percentage of patients who rated the facilities as
“excellent” for overall quality of care delivered by the
hospital staff in 2007.
This marks the third year in a row that the VBMC-Brownsville
Emergency team has received a national PRC award.
 If
patients need further hospital care after being treated in the
Emergency Room, they are admitted to an inpatient nursing unit
at VBMC-Brownsville – and those inpatient units received their
own national award. This 4-Star Award for Overall Quality of
Care recognizes the commitment of employees and physicians in
providing patients with exemplary care and service. The
inpatient units at Valley Baptist-Brownsville include the
Surgical Intensive Care Unit (SICU), the Medical Intensive Care
Unit (MICU), the 2 Tower and 3 Tower nursing units; Labor and
Delivery, Post Partum, Nursery, Neonatal ICU, and Pediatrics;
and Telemetry.
“It is the hard work and dedication of all VBMC-Brownsville
employees and physicians that results in such high quality
patient care and service,” said Leslie Bingham, CEO for Valley
Baptist-Brownsville. “Thank you to our staff and physicians for
their determination and commitment to constantly strive to
improve our services.”
Meanwhile, in Harlingen, VBMC-Harlingen’s Outpatient Radiology
Team received a 5-Star Award for outstanding care for Valley
patients, while the Emergency Dept. team received a 4-Star
Award.
 This
marks the fourth year in a row that the VBMC-Harlingen Emergency
team has won a national award from PRC.
“These awards are based on research that is conducted to obtain
the opinions of the patients at Valley Baptist and to assess
their perceptions of our patient care,” said Jim Wesson, CEO for
VBMC-Harlingen. “We are able to use this data -- not only to
recognize a job well-done -- but also to continuously improve
and enhance patient care and satisfaction at Valley Baptist. We
are extremely proud of our entire staff, including employees,
physicians and volunteers, for their dedication to patient care
and service. ”
The national research company, PRC, gathers its data by
contacting patients at hundreds of hospitals across the country
for confidential telephone interviews. For more information on
the awards and quality improvement results at Valley Baptist,
please visit www.ValleyBaptist.net.
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